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Onsite Services Team Leader

2 months ago

Santa Rosa, California, United States DeepNet Full time
Field Services Manager

The Field Services Manager at DeepNet plays a crucial role in steering and overseeing the team responsible for delivering onsite support services. This position entails managing team performance, ensuring operational effectiveness, and fostering the professional growth of team members. The Field Services Manager will report directly to the Chief of Staff.

This role presents an exciting opportunity for a proactive leader who excels in guiding technical teams and aims to contribute positively to a mission-driven organization.

Key Responsibilities:

  • Direct, manage, and guide team members, ensuring their actions align with the company’s values and strategic goals.
  • Facilitate the development and advancement of team members through constructive feedback and mentorship.
  • Enhance operational effectiveness and improve client satisfaction through process optimization and resource coordination.
  • Support data-informed decision-making by monitoring and evaluating relevant performance metrics.

Essential Skills and Qualifications:

  • Experience with ticketing systems and scheduling applications.
  • Excellent communication and interpersonal abilities.
  • Operational focus with a knack for developing efficient workflows.
  • Strong attention to detail and effective team management capabilities.

Preferred Skills and Qualifications:

  • Familiarity with the serviced regions.
  • Background in IT administration and leadership.
  • Proven leadership and team management experience.
  • High emotional intelligence and the ability to cultivate a positive workplace culture.

Physical Requirements:

  • Strong communication skills.
  • Capability to operate office equipment and handle physical tasks.
  • Possession of a valid driver’s license and the ability to drive.

EEO: DeepNet is an equal opportunity employer, dedicated to promoting diversity and inclusion.

Benefits: DeepNet provides a comprehensive benefits package, including health, dental, and vision insurance, unlimited vacation time, retirement plans, and additional perks.