Manager of Loan Servicing Operations
2 weeks ago
Position: Loan Servicing Operations Manager
Location: Santa Rosa, CA
Employment Type: Full-Time, On-site
Salary Range: $92,938 - $120,000 annually
Role Overview:
As the Loan Servicing Operations Manager, you will lead a dedicated team focused on enhancing our processes in collateral management, quality assurance, and record-keeping for various loan types, including Commercial, Residential, and Consumer loans. Your leadership will be pivotal in driving operational excellence, delivering superior service, and ensuring adherence to regulatory standards.
Key Responsibilities
Team Leadership
- Inspire and Lead: Direct the team towards sustainable growth in collateral management and quality assurance.
- Team Development: Facilitate regular coaching sessions and implement continuous training programs.
- Collaborative Strategy: Partner with other Loan Service Center leaders to optimize workflow and quality assurance measures.
- Efficiency Enhancement: Assess current processes and leverage technology to improve productivity while ensuring high-quality results.
- Service Excellence: Set and maintain high standards for customer service.
- Communication Skills: Build strong relationships with both internal and external stakeholders.
Collateral and Records Oversight
- Expert Oversight: Manage the securing and perfection of various collateral types and oversee both physical and digital records.
- Audit Assistance: Support internal and external audits to ensure compliance and identify areas for process improvement.
- Records Management: Establish and uphold standards for effective record management.
Quality Control Management
- Post-Closing Review: Ensure accuracy and compliance of all loan documentation.
- Quality Improvement: Assess and refine quality control processes based on evaluations.
- Compliance Oversight: Manage necessary regulatory reviews, ensuring data integrity.
Project Management and Consultation
- Innovative Leadership: Collaborate with management to enhance system software.
- Continuous Process Improvement: Analyze workflows and propose automation solutions to boost efficiency.
- Technology Implementation: Research and introduce new technologies to enhance post-closing operations.
Minimum Qualifications
- Bachelor's degree in business administration or a related field, or equivalent experience.
- Experience: 6 years in loan servicing, compliance, collateral management, or related areas, including 2 years in a supervisory capacity.
- Valid driver's license required.
Knowledge, Skills, and Abilities
- Thorough understanding of various loan types (consumer, commercial, SBA, real estate).
- Extensive knowledge of banking regulations and loan documentation.
- Strong analytical skills with the ability to identify process inefficiencies.
- Excellent verbal and written communication skills, facilitating effective interaction across various channels.
- Proficient in loan operating systems such as FIS, Abrigo, WIZ, and others.
Physical Requirements
- Ability to stand, sit, walk, bend, and occasionally lift up to 15 pounds.
- Primarily an indoor office environment.
Dexian is a prominent provider of staffing, IT, and workforce solutions, with a global presence and a commitment to connecting talent with technology to achieve remarkable outcomes.
Dexian is an Equal Opportunity Employer, dedicated to hiring qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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