IT Support Technician I

2 weeks ago


Charleston, West Virginia, United States Commonwealth of Virginia Full time

Position Title: Information Technology Specialist I

Agency: Commonwealth of Virginia

Location: Various locations

FLSA Status: Nonexempt

Compensation Range: The hourly pay range for this role is $25.59-$34.55, with actual compensation based on skills and experience.

Employment Type: Part Time

Job Overview:
This part-time, in-person role entails 28 hours of work per week, reporting directly to the Director of Adult Education. The primary responsibilities include managing and maintaining technology resources, specifically Chromebooks, for educational settings across the region. The technician will collaborate with IT personnel in various educational institutions and correctional facilities to ensure that all system requirements are fulfilled.

The IT Specialist will assist educators and learners in accessing necessary programs and will serve as the primary contact for technology-related inquiries. Responsibilities include responding to IT service requests within a 24-hour timeframe, overseeing remote and in-person testing sessions, and coordinating IT requirements with the Commonwealth's IT team. The technician will also gather quotes from vendors for educational software licenses and provide support during registration events. Additionally, the role includes managing social media communications related to technology updates.

Compensation Details:

The hourly pay range for this position is $25.59-$34.55, with actual compensation based on skills and experience. As a part-time position, it is limited to a maximum of 29 hours per week and does not qualify for health or leave benefits. However, educational benefits may be available through professional development programs.

Remote Work Policy:

As of July 5, 2022, state employees are expected to return to the workplace. Telework may be an option for certain eligible positions, determined by the nature of the work and job requirements as outlined by agency leadership.
Commitment to Diversity: The Commonwealth of Virginia is dedicated to fostering a diverse and inclusive workforce and encourages applications from individuals of varied backgrounds, including women, minorities, individuals with disabilities, and veterans. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations will be provided upon request to ensure access to the application and interview process.

Minimum Qualifications:

Candidates should possess considerable experience with: Google Workspace for Education WiFi connectivity and troubleshooting Microsoft Office Suite Evaluating system requirements for instructional technology Effective communication across various platforms, including email and in-person interactions. Preferred Qualifications:

Experience in proctoring online assessments is preferred. Proficiency in Spanish is also a plus.

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