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Customer Success Manager

2 months ago

Lehi, Utah, United States JobNimbus Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at JobNimbus. As a key member of our organization, you will play a critical role in ensuring our customers realize the maximum value of their journey with us.

Key Responsibilities
  • Develop and maintain strong relationships with our customers, understanding their business needs and goals.
  • Drive business growth by identifying opportunities to upsell and cross-sell our products and services.
  • Work closely with our sales and marketing teams to ensure seamless customer onboarding and adoption.
  • Provide exceptional customer support, addressing any concerns or issues that may arise.
  • Collaborate with our product development team to gather feedback and insights on customer needs and preferences.
Requirements
  • 2+ years of experience in Customer Success Management, preferably in the SaaS industry.
  • Strong understanding of customer success principles and practices.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proven track record of driving business growth and customer retention.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a cutting-edge technology company.