Strategic Account Executive
3 weeks ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions. Our comprehensive platform helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
We're committed to delivering innovative solutions that meet the evolving needs of modern workforces. Our team is dedicated to providing exceptional service and support to our clients.
Executive Account Manager RoleKey Responsibilities:- Provide professional, knowledgeable, and reliable service to clients.
- Develop and maintain strong relationships with high-revenue, complex clients.
- Apply critical thinking and problem-solving skills to research and troubleshoot client issues.
- Conduct proactive meetings to identify business needs and maintain high satisfaction levels.
- Maintain expert-level knowledge of Paylocity products and partnerships.
- Monitor and facilitate the resolution of open issues and participate in client conference calls.
- Bachelor's degree or applicable client services/industry experience.
- Minimum 3 years' experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator.
- Prior experience in project management or problem-solving preferred.
- Experience in a help desk environment or software support highly desirable.
- Self-starter with the ability to handle multiple projects.
- Excellent writing skills for business communications.
- Strong interpersonal skills to communicate effectively with diverse personalities.
Paylocity is an equal-opportunity employer committed to diversity and inclusion. We believe that a diverse and inclusive workplace makes us better. We actively cultivate differences through employee resource groups and employee experiences to drive innovation in our software and services.
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