Restaurant Operations Manager

16 hours ago


Knightdale, North Carolina, United States Moe's Southwest Grill Full time
Assistant Manager Job Description

The Assistant Manager plays a crucial role in the success of Moe's Southwest Grill, contributing to the growth of sales, ensuring a positive guest experience, and maximizing restaurant profitability. This key member of the restaurant management team is responsible for maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation.

Key Responsibilities:
  • Ensure a High-Quality Operation: Maintain controls, manage team members, and advocate a team environment to ensure a positive experience for guests and team members.
  • Maintain Controls: Ensure adherence to brand standards, company policies, and procedures during shifts.
  • Manage Team Members: Ensure quality recruiting and training of new team members, and participate in hiring, training, motivation, and evaluation of team members as directed by supervisor.
  • Advocate a Team Environment: Create positive relationships with team members and managers by treating all members with respect.
  • Manage Personal Development: Drive positive results for labor through proactive scheduling and reacting to business trends.
  • Ensure a High-Quality Operation: Directs overall activities and performance of team members on a shift-by-shift basis.
  • Provides Team Members, Managers, and Guests with a Positive Experience and Atmosphere: Ensures prompt, friendly service, and ensures the production of high-quality food on a consistent basis.
  • Responsible for Assisting with the Development of Sales and Marketing Strategies: Implements, advertises, and promotes campaigns to drive sales and brand loyalty.
  • Responsible to Support and Execute Brand Sales Driving Initiatives: Participates in promotions, new product introductions, and brand loyalty initiatives.
  • Manages Efforts to Ensure a Positive Guest and Team Experience: Ensures quality and timely delivery of food and beverages orders through various ordering channels.
  • Maintains and Inspects Dining Room, Food Receiving, Food Holding, Preparation, Production, and Storage Areas: Ensures health and safety regulations are adhered to at all times.
  • Completes Daily Paperwork and Projects: Ensures all managers, supervisors, and team members comply with cash control policy and procedures.

Requirements:

  • High School Diploma or equivalent
  • Hourly/Part-Time Job Type


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