Escrow Services Branch Leader

2 weeks ago


San Diego, California, United States JobTracks Full time

Branch Escrow Manager

About Us

At JobTracks, we are at the forefront of revolutionizing the real estate landscape. Our innovative technology platform is utilized by countless home buyers and sellers, enabling them to connect with top-tier real estate professionals and navigate every stage of their real estate journey seamlessly.

Our platform facilitates substantial real estate transactions annually, with a vision of simplifying and enhancing the satisfaction of every real estate deal. We take pride in our inclusive company culture, having been recognized as a top workplace.

Your Role

We are looking for a dedicated and ethical Branch Escrow Manager with a minimum of two years of leadership experience. Your responsibilities will encompass managing incoming escrows from initiation to completion, coaching and mentoring staff, and overseeing recruitment efforts to expand the branch's capabilities. You will also ensure exceptional customer service and proactive problem-solving throughout the escrow process.

Collaboration with sales representatives and senior management will be key to driving revenue growth, managing expenses, and enhancing market share. You will play a vital role in establishing new escrows and nurturing client relationships while supporting team members in their daily tasks.

Key Responsibilities

  • Oversee a state-of-the-art operation that adheres to compliance standards.
  • Innovate Closing Services by developing new workflows that integrate advanced technology with outstanding customer service.
  • Focus on meaningful client interactions supported by our technology.
  • Ensure compliance with company policies and auditing requirements within the branch.
  • Recruit and train Escrow Officers and support staff to deliver exceptional client service.
  • Manage the daily operations of a high-volume escrow environment.
  • Handle a significant volume of files efficiently.
  • Provide both technical and managerial guidance to Escrow Officers and support personnel.
  • Interpret contracts, including lender instructions and purchase agreements.

Qualifications

  • High School diploma or equivalent is mandatory.
  • A minimum of five years of escrow processing experience is essential.
  • At least two years of management experience is required.
  • Proficiency in the closing process, including TRID and CFPB regulations, is necessary.
  • Familiarity with Microsoft Suite and Google Suite is expected.
  • Strong communication skills and a professional demeanor are essential for collaboration with colleagues and management.
  • Knowledge of Qualia or Resware is advantageous but not mandatory.


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