Branch Operations Manager

6 days ago

Syracuse, New York, United States AdaptHealth LLC Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager to oversee the operations of our branch location. As a key member of our team, you will be responsible for providing leadership and coordination of services to clinical and non-clinical personnel within the region.

Key Responsibilities
  • Comply with all applicable company policies, procedures, and patient protocols.
  • Comply with all current government regulations and professional standards respecting patient care.
  • Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the HME products and services offered by AdaptHealth.
  • Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company's accreditation organization.
  • Maintain rapport with ordering physicians and referral sources.
  • Collaborate with member health systems, hospice partners and key community referral sources.
  • Oversee timely and efficient execution of all branch operations including Respiratory staff (with appropriate clinical supervisory support, as required).
  • Address service concerns, identifies trends and reacts accordingly.
  • Continuously reviews trends in referral satisfaction and complaints, determines root cause analysis, and implements appropriate communication/measures for improvements.
  • Works with others to ensure initial and ongoing training (including on the job training) occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals.
  • Assist in resolving patient equipment problems under emergency conditions.
  • Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients.
  • Assume on-call responsibilities during non-business hours in accordance with company policy.
  • Control inventory at the branch level. Place purchase orders in accordance with company restocking protocol.
  • Develop and maintain working knowledge of current HME products and services offered by the company.
Requirements
  • An associate degree from an accredited college required, bachelor's degree preferred.
  • Five (5) years' experience in the HME industry is required.
  • Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred.
  • Valid and unrestricted driver's license in the state of residence.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

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