Service Operations Manager

3 days ago


Syracuse, New York, United States Anderson Equipment Company Full time
Job Overview

Anderson Equipment Company is seeking a seasoned professional to lead the service operations of our Syracuse branch. As a key member of our team, you will be responsible for overseeing the daily activities of our Service Department, ensuring optimal efficiency, cost-effectiveness, and profitability.

Key Responsibilities
  • Department Leadership: Direct and supervise the daily operations of the Service Department, fostering a culture of excellence and accountability.
  • Scheduling and Coordination: Manage and coordinate the scheduling of repairs and maintenance tasks, ensuring timely completion and maximum productivity.
  • Resource Allocation: Assign technicians to jobs based on skill level and workload, ensuring efficient use of resources and optimal results.
  • Quality Control: Implement and maintain quality control standards to uphold service excellence, ensuring customer satisfaction and loyalty.
  • Stakeholder Engagement: Develop and maintain relationships with key stakeholders, including customers and vendors, to drive business growth and success.
  • Performance Analysis: Prepare and analyze reports on departmental performance metrics, identifying areas for improvement and implementing strategic initiatives.
Requirements
  • Leadership Experience: Minimum of 5 years of experience in service department management, preferably in a related industry.
  • Technical Competence: Strong technical competence in mechanical functions and specialized equipment repair, with a proven track record in training and managing field technicians.
  • Leadership Skills: Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
  • Technical Skills: Proficiency in computer systems and software relevant to service operations, with strong problem-solving abilities and decision-making skills.
  • Adaptability: Ability to thrive in a fast-paced environment and manage multiple priorities effectively, with a strong focus on customer satisfaction and loyalty.


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