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Operations Director

2 months ago

Syracuse, New York, United States The Hertz Corporation Full time

Job Summary: The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CX-As, Flex Reps, VS-As, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a branch of operations.

Key Responsibilities:

  • Direct and manage the activities of frontline employees to ensure efficient and effective airport operations.
  • Assist the Senior Operations Manager in overseeing a branch of operations, including managing budgets, resources, and personnel.
  • Develop and implement strategies to improve customer experience and satisfaction.
  • Collaborate with other departments to ensure seamless airport operations.
  • Monitor and analyze performance metrics to identify areas for improvement.

Requirements:

  • Proven experience in airport operations management.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of airport operations and customer service principles.