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Client Services Manager

2 months ago

Chicago, Illinois, United States Green Paws Chicago Full time
About the Role

We are seeking a highly skilled and detail-oriented Client Relations Specialist to join our team at Green Paws Chicago. As a key member of our office team, you will be responsible for ensuring seamless client experiences and supporting the growth of our business.

Key Responsibilities
  • Client Scheduling and Coordination: Collaborate with the office team to respond to scheduling requests, coordinate appointments, and manage client schedules.
  • Client Communication: Provide exceptional customer service via phone, email, and in-person interactions, ensuring client satisfaction and resolving any issues promptly.
  • Client Onboarding: Conduct virtual meet-and-greets, attend in-person meetings, and facilitate the onboarding process for new clients.
  • Team Collaboration: Work closely with the office team to develop strategies for organic growth, improve client satisfaction, and enhance overall business operations.
  • Administrative Tasks: Perform various administrative duties, including data entry, billing inquiries, and miscellaneous office tasks.
Requirements
  • Experience: Prior experience in a similar role at a small business, with excellent references.
  • Communication Skills: Excellent telephone and email customer service skills, with the ability to communicate clearly and confidently with clients and field staff.
  • Business Writing Skills: Strong business writing skills, with the ability to draft professional emails and correspondence.
  • Data Entry Skills: Precise data entry skills, with the ability to accurately enter client information into our software platform.
  • Multi-Tasking: Ability to handle multiple tasks simultaneously, prioritizing urgent matters and maintaining a high level of productivity.
  • Technology Skills: Proficiency in Google Docs, Google Sheets, and other business software applications.
  • Work Ethic: A strong work ethic, with a commitment to delivering exceptional results and exceeding client expectations.
Work Environment

Our office is a fast-paced environment, and we require our Client Relations Specialist to be able to work effectively in this setting. The successful candidate will be required to participate in an on-call rotation, working extended hours during peak-demand dates and being available to handle client and field staff inquiries/requests outside of regular business hours.