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Operations Manager

2 months ago

Reston, Virginia, United States cFocus Software Incorporated Full time
cFocus Software Incorporated: Operations Manager

We are seeking an experienced Operations Manager to lead our team of professionals in ensuring the availability and reliability of our systems and services.

Key Responsibilities:
  • Manage a team of experienced professionals across multiple locations, providing guidance and direction to ensure successful project delivery.
  • Develop and maintain system documentation, including diagrams, configuration details, and Standard Operating Procedures (SOPs).
  • Oversee the creation and maintenance of system documentation, ensuring accuracy and completeness.
  • Collaborate with the team to identify and implement process improvements, ensuring efficient and effective operations.
  • Develop and implement training programs to enhance the skills and knowledge of team members.
  • Ensure compliance with company policies and procedures, as well as industry standards and regulations.
Requirements:
  • 5+ years of experience in Operations Management, with a focus on Availability and Incident Management.
  • ITIL certification and experience with IT service management frameworks.
  • Strong leadership and communication skills, with the ability to motivate and guide a team.
  • Excellent analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Experience with training and mentoring, with a focus on developing the skills and knowledge of team members.
Desirable Qualifications:
  • 5-10+ years of Linux experience.
  • DoD 8570 Level II - Security+CE certification.
  • 8+ years of experience in presentation and briefing.
  • 8+ years of experience in planning and delegation for efficient team operations.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Operations Manager looking for a new challenge, please submit your application.