IT Operations Manager

4 weeks ago

Reston, Virginia, United States CorSource Full time

Job Summary:

CorSource is seeking a highly skilled IT Operations Manager to oversee critical IT operations at our headquarters. This role requires flexibility, as you will be responsible for daily work and on-call time during crucial operations such as month-end and year-end closings. The ideal candidate will have advanced troubleshooting and reverse engineering skills, proficiency in Excel/MS Query/Access, and strong experience with SQL queries for data analysis and troubleshooting.

Key Responsibilities:

Daily Tasks:

  • Monitor Scheduled Tasks: Oversee all scheduled tasks, identify issues, and troubleshoot errors in a timely manner.
  • CData Processing Monitoring: Ensure the proper functioning of CData processes, troubleshoot errors, and resolve issues.
  • Operations Tickets: Monitor and address operational support tickets, ensuring quick resolutions.
  • Document Management Software: Oversee and manage the operation, maintenance, and troubleshooting of document management software to ensure seamless workflow processes.
  • Supervises Night Operations role: Supervises the Night Operations role and its responsibilities. Maintains clear, updated documentation and checklists for night operations processes.

Monthly Tasks:

  • Commission Processing: Coordinate the monthly commission schedule with Payroll and update the NightOps database accordingly.
  • Month-End Processes: Oversee Physical Month-End/Parts End of Month activities and A/R Month-End processes.
  • Commission Runs: Manage Sales, Rental, and CSA Commissions processing both mid-month and at the end of the month. Verify commission data is accurate and ensure it is delivered on time.
  • Suggested Orders: Send monthly suggested orders to vendors.
  • Leasing Depreciation: Prepare and backup depreciation files.
  • Payroll Updates: Upload Payroll Hours and run end of month labor updates.
  • Key Update Processes: Various updates and the associated reports.

Special Tasks:

  • Year-End and Mid-Year: Lead efforts during physical year-end closing, prepare backups, and assist with mid-year/year-end meetings, including compilation of information packets for management team and auditors.
  • Data Manipulation: Assist with data manipulation and conversions to ensure integration with current systems.
  • Quarterly Auditor Requests: Prepare and export requested data quarterly as requested.
  • Ongoing Process Improvements and Automation: Continuous improvement of existing processes. Automate what can be automated. Streamline processes for simplicity and reduction of errors.

Requirements:

  • Advanced Troubleshooting and Reverse Engineering: Ability to troubleshoot complex issues, reverse engineering processes, and manage batch/script files.
  • Proficiency in Excel/MS Query/Access: Advanced skills in these tools are critical for data manipulation and reporting.
  • SQL Query Knowledge: Strong experience with SQL queries for data analysis and troubleshooting.
  • Document Management: Familiarity with creating and editing documents in Acrobat and Word.
  • Document Management Software Expertise: Experience with managing, troubleshooting, and optimizing document management software and workflow processes.
  • Data Manipulation & Conversion: Experience in handling large datasets, converting data formats, and preparing data for use by developers.
  • Good Communication Skills: The ability to communicate clearly with other teams, document processes, follow up/follow through and report issues effectively is essential.
  • Teams/ADO Expertise: Strong understanding of Microsoft Teams and ADO (ActiveX Data Objects) is crucial for collaboration and operations management.

Desirable Skills:

  • Programming Knowledge: Familiarity with Delphi or Pascal is helpful.
  • Experience with HP NonStop: Knowledge of HP Non-Stop and related tools will be an asset in troubleshooting and maintaining these systems.
  • HP Non-Stop Tools: Proficiency in HP Non-Stop TACL, PERUSE, SPOOLCOM, ENFORM, SCF is helpful.
  • Ability to Collaborate: This role requires strong people skills to work with various departments such as Payroll, Accounting, and Sales to ensure smooth operations.
  • Diligence and high accuracy are essential for this role.
  • Delphi/Pascal Programming: Experience in Delphi/Pascal is a plus but not mandatory.
  • Experience with Cypress, CData Arc, and Attunity: These tools are used in daily operations, and experience in any or all of them is highly valued.

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