Operations Manager

7 days ago


Reston, Virginia, United States Library Systems and Services Full time

The Operations Manager at Library Systems and Services oversees daily operations and special events, managing a dedicated team of employees. This role requires a unique blend of operational efficiency and hospitality expertise.

Key Responsibilities:

  • Ensures seamless event execution by following established procedures and collaborating with team members.
  • Greets customers during events and hands them off to event coordinators to execute details.
  • Adheres to all standards, policies, and procedures to ensure billing accuracy and conducts bill reviews with clients.
  • Manages group room blocks and meeting space for assigned groups, identifying operational challenges and developing alternative solutions.
  • Acts as liaison with customers throughout the event process, participating in site inspections and assisting with sales processes as needed.

Requirements:

  • 5+ years of experience managing a team, including performance management, scheduling, and mentorship.
  • Ability to work independently, manage group dynamics, and exercise good judgment in situations requiring immediate responses.
  • Excellent communication and interpersonal skills, with strong organizational and project management abilities.

Preferred Qualifications:

  • Bachelor's degree in business administration or management.
  • Bilingual – Spanish speaking.
  • Experience in event planning and execution, including weddings and corporate events.


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