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Financial Center Manager Assistant

2 months ago

Amherst, Massachusetts, United States Northwest Bank Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our Financial Center team at Northwest Bank. As a key member of our team, you will be responsible for assisting the Financial Center Manager in overseeing daily operations, managing staff, and ensuring exceptional customer experiences.

Key Responsibilities
  • Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations.
  • Financial Needs Assessment: Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth.
  • Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures.
  • Leadership: Lead by example in delivering exceptional customer service experiences and set service standards for the team.
  • Customer Engagement: Initiate proactive conversations with customers to build rapport and understand their financial objectives.
  • Relationship Building: Build long-term relationships with customers by providing ongoing support and follow-up.
  • Employee Development and Mentorship: Serve as a mentor and coach to team members, fostering their professional growth and development.
Requirements
  • Education: High School Diploma or equivalent preferred.
  • Work Experience: 2-3 years banking or retail experience preferred, with a focus on sales, customer service, and leadership.
What We Offer

We offer a competitive salary of $26.00 per hour, with additional bonus earning opportunities and benefits. Northwest Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.