Facilities Service Center Assistant

4 days ago


Amherst, Massachusetts, United States Amherst College Full time
Job Summary:

Amherst College is seeking a highly skilled and customer-focused Facilities Service Center Assistant to join our team. As a key member of our facilities operations team, you will provide exceptional customer service, manage work orders, and perform various administrative tasks to ensure the smooth operation of our facilities.

Key Responsibilities:
  • Provide front-line customer interaction and support, greeting visitors and answering questions
  • Receive and process work requests through email, phone calls, and walk-ins, entering them into our Computerized Maintenance Management System (CMMS)
  • Discern the urgency of requests and obtain necessary information to inform technicians
  • Dispatch technicians via radio for urgent requests during regular business hours
  • Perform clerical, data management, and work order processing duties, including CORI checks and financial tasks
Requirements:
  • High School Diploma or equivalent
  • Excellent customer service, interpersonal, organizational, and time-management skills
  • Demonstrated verbal and written communication skills, including ability to follow written and verbal instructions
  • Moderate math skills, including adding and subtracting
  • Attention to detail
  • Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines
  • Working knowledge and experience with Microsoft Office and Google G Suite
  • Familiarity with mobile devices such as smartphones and tablets
  • Commitment to or experience working with a diverse community
Preferred Qualifications:
  • Associate's Degree plus experience or specialized training with Microsoft Office, Google G Suite, Workday, and CMMS
  • Customer service training
  • Data entry and typing training/experience
  • Familiarity with CMMS systems (TMA)
  • Experience with Workday
About Amherst College:

Amherst College is a highly selective liberal arts college with a diverse student body and a commitment to enriching its educational experience and culture through diversity. We offer a comprehensive benefits package and opportunities for professional growth and development.



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