Facilities Service Center Assistant Position

4 weeks ago

Amherst, Massachusetts, United States Amherst College Full time
Job Description

The Facilities Service Center Assistant is a full-time, year-round position at Amherst College. The successful candidate will provide customer service through the receipt and distribution of work orders, data management, and general facilities-related communications with the campus community.

This person will be responsible for greeting customers, receiving and transmitting messages via telephone, email, and two-way radio, performing basic financial functions, and providing clerical support and data management, sometimes of protected and personal data.

Key Responsibilities
  • Provides front-line customer interaction and support
  • Greets visitors, answers questions, and receives work requests through email, telephone calls, and walk-ins
  • Discerns the urgency of a request, obtains the exact information needed to inform technicians, and dispatches technicians via radio for urgent requests during regular business hours
  • Clerical, Data Management, Work Order Processing & CORI Processing
  • Creates reports upon request from the CMMS to track work orders, coordinates communication and corresponds with customers and facilities staff for work requests, project notifications, and accessibility notifications
  • Initiates and follows up on service requests with outside vendors and contractors, maintains files, and provides other clerical duties
  • Collects and secures confidential information to submit CORI checks for contractors/vendors
  • Monitors and tracks reimbursable work requests, assists with month-end processing and financial period close out, as needed
Qualifications
  • High School Diploma or equivalent
  • Excellent customer service, interpersonal, organizational, and time-management skills
  • Demonstrated verbal and written communication skills, including ability to follow written and verbal instructions
  • Moderate math skills, including adding and subtracting
  • Attention to detail
  • Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines
  • Working knowledge and experience with both Microsoft Office and Google G Suite
  • Familiarity with mobile devices such as smartphones and tablets
  • Commitment to or experience working with a diverse community
Preferred Qualifications
  • Associate's Degree plus experience or specialized training with Microsoft Office, Google G Suite, Workday, and Computerized Maintenance Management Systems (CMMS)
  • Customer service training
  • Data entry and typing training/experience
  • Familiarity with CMMS systems (TMA)
  • Experience with Workday

Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement. The College is committed to enriching its educational experience and its culture through the diversity of its faculty, administration, and staff.

Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements.

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