Facilities Service Center Assistant

15 hours ago

Amherst, Massachusetts, United States Amherst College Full time

Job Summary:

The Facilities Service Center Assistant provides exceptional customer service and support to the Amherst College community. This role is responsible for receiving and distributing work orders, data management, and general facilities-related communications.

Key Responsibilities:

  • Provides front-line customer interaction and support
  • Greets visitors, answers questions, and receives work requests through email, telephone calls, and walk-ins
  • Enters work requests into the Computerized Maintenance Management System (CMMS)
  • Discerns the urgency of a request and obtains the exact information needed to inform technicians
  • Dispatches technicians via radio for urgent requests during regular business hours
  • Clerical, data management, work order processing, and CORI processing
  • Creates reports upon request from the CMMS to track work orders
  • Coordinates communication and corresponds with customers and facilities staff for work requests, project notifications, and accessibility notifications
  • Initiates and follows up on service requests with outside vendors and contractors
  • Maintains files and provides other clerical duties, including support to the service center supervisor, trade shop supervisors, and technicians
  • Collects and secures confidential information to submit CORI checks for contractors/vendors
  • Monitors and tracks reimbursable work requests, as needed, to assist the supervisor
  • Assists with month-end processing and financial period close out, as needed

Requirements:

  • High School Diploma or equivalent
  • Excellent customer service, interpersonal, organizational, and time-management skills
  • Demonstrated verbal and written communication skills, including ability to follow written and verbal instructions
  • Moderate math skills, including adding and subtracting
  • Attention to detail
  • Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines
  • Working knowledge and experience with both Microsoft Office and Google G Suite
  • Familiarity with mobile devices such as smartphones and tablets
  • Commitment to or experience working with a diverse community

Preferred Qualifications:

  • Associate's Degree plus experience or specialized training with Microsoft Office, Google G Suite, Workday, and Computerized Maintenance Management Systems (CMMS)
  • Customer service training
  • Data entry and typing training/experience
  • Familiarity with CMMS systems (TMA)
  • Experience with Workday

Amherst College Benefits:

Amherst College offers a comprehensive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements.

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