Family Housing Support Specialist

2 weeks ago

Minneapolis, Minnesota, United States Agate Housing and Services Full time
Position Overview

CAREER OPPORTUNITY

Agate Housing and Services is a forward-thinking nonprofit organization dedicated to the mission of eradicating homelessness and alleviating hunger through proactive measures and advocacy. Our approach includes providing emergency assistance, shelter, and housing initiatives for individuals and families. We engage with those facing homelessness at their point of need and support them on their path to secure, stable housing and improved well-being. We firmly believe that housing is a fundamental human right.

Core Values of Agate Housing and Services:

Integrity: Upholding ethical standards even when faced with challenges.

Equity: Challenging existing norms by actively seeking to transform practices to better serve those most affected by homelessness and hunger.

Humanity: Recognizing the collective impact of these issues on our community, our staff, and those we assist, fostering trust through understanding.

Creativity: Addressing community needs with innovative and tailored solutions.

POSITION DESCRIPTION

Title: Family Rapid ReHousing Case Manager

Reports To: Rapid ReHousing Program Manager

Schedule: Monday to Friday, Flexible Daytime Hours

Compensation: $21.42 - $22.92 per hour

Classification: Hourly, Non-exempt, 40 Hours per Week

Union Representation: This role is represented by the AFSCME Local 999


The Housing Programs Department at Agate serves families who are experiencing or are at risk of homelessness in Hennepin County. Our services encompass Prevention, Diversion, Coordinated Entry Assessments, Fast Track, Rapid Rehousing, and Long-term Supportive Housing for families with children and adults without children. By offering a spectrum of programs tailored to varying needs, we aim to provide the necessary support for each household to thrive. The overarching goal of our housing initiatives is to eliminate homelessness by assisting families in securing stable housing and achieving self-sufficiency.

Key Responsibilities:

  • Assist families experiencing homelessness in Hennepin County in transitioning to stable housing.
  • Conduct housing searches and negotiate with landlords on behalf of participants.
  • Deliver structured case management services focused on housing stability through regular home visits once housing is secured.
  • Support families in overcoming barriers to housing stability, emphasizing income enhancement.
  • Connect families to ongoing resources that will remain available after our services conclude.
  • Establish relationships with landlords to facilitate housing access for clients.
  • Mediate any landlord-tenant disputes.
  • Educate clients on tenant rights and responsibilities, financial management, and affordable housing options.
  • Collaborate effectively with agency staff and Hennepin County shelter personnel to address client needs.
  • Manage various funding sources to assist clients while maintaining accurate expenditure records.
  • Complete timely and accurate case notes, data collection, and documentation for assigned clients.

This position entails approximately 50% direct client interaction and 50% indirect client-related tasks, including documentation, communication with partners, preparation for client meetings, and participation in training and community events.

PHYSICAL REQUIREMENTS:

This role involves sedentary work, primarily sitting, with occasional walking and the ability to exert up to 10 pounds of force. The position requires attending home visits and apartment showings, which may necessitate climbing stairs.

QUALIFICATIONS:

  • Valid Driver's License and successful completion of a DHS NetStudy 2.0 background check and driving record check.

Successful candidates will demonstrate the following skills and attributes:

  • Commitment to the mission and values of Agate Housing and Services.
  • Dedication to fostering an anti-racist culture within the organization and the broader community.
  • Belief in the potential for every household to achieve housing stability.
  • Adherence to harm reduction and housing-first principles.
  • Ability to engage respectfully with clients, colleagues, and stakeholders from diverse backgrounds.
  • Capacity to build rapport quickly with individuals in crisis using trauma-informed and client-centered approaches.
  • Strong organizational skills and attention to detail in managing documentation and technology.

Relevant experience that equips candidates with the necessary skills and perspectives may include:

  • Personal experience with homelessness.
  • Work, internship, or volunteer experience with individuals facing homelessness.
  • Educational background in Social Work, Human Services, or Family Studies.

We encourage applicants with lived experience to apply. However, individuals who have received services from Agate Housing and Services within the last two years are ineligible for employment.

This position requires the use of a personal vehicle for agency-related tasks, along with maintaining liability insurance coverage of at least $100,000 per person and $300,000 per occurrence. In addition to background checks, candidates must possess a valid Driver's License and pass a driving record assessment.

PREFERRED QUALIFICATIONS:

  • Two years of experience working with individuals experiencing homelessness.
  • Proficiency in languages spoken by our clients (Spanish, Amharic, Oromo, Somali, ASL).

REFERRAL BONUS PROGRAM:

If you know someone who would be a great fit for a position at Agate Housing and Services, we offer a referral bonus for employees who recommend qualified candidates for current openings.

APPLICATION PROCESS:

To apply for this position, please visit our website and select the job opening you wish to apply for. You will be directed to the application portal where you can upload your resume and cover letter. Applications will be accepted until the position is filled, and qualified candidates will be contacted for interviews as applications are reviewed.

Agate Housing and Services is committed to being an equal opportunity employer and strives to create a diverse and inclusive environment where all individuals are treated with respect and dignity.

Agate Housing and Services encourages applications from individuals of color, indigenous peoples, persons with disabilities, and LGBTQ+ individuals.

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