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Lead Case Manager for Supportive Housing

2 months ago

Minneapolis, Minnesota, United States Agate Housing and Services Full time
Position Overview

CAREER OPPORTUNITY

Agate Housing and Services is a forward-thinking nonprofit organization dedicated to eradicating homelessness and alleviating hunger through proactive measures and advocacy. Our mission is realized through the provision of emergency assistance, shelter, and various housing initiatives aimed at individuals and families. We engage with those facing homelessness at their point of need, guiding them towards secure, stable housing and improved well-being. We firmly believe that housing is a fundamental human right.

Core Values:

Integrity: Upholding ethical standards consistently, regardless of popularity.

Equity: Challenging existing norms by critically assessing and transforming practices to better reflect the needs of those most affected by homelessness and hunger.

Humanity: Recognizing the collective impact of these issues on our community, staff, and clients, and fostering relationships built on trust through understanding.

Creativity: Addressing community needs with innovative and tailored solutions.

Agate Housing and Services is an Equal Opportunity Employer/AAE, offering competitive compensation and outstanding benefits, including medical coverage, employer-sponsored dental and life insurance, short-term disability, four weeks of paid time off in the first year, and a 401k retirement plan with employer matching.

POSITION DESCRIPTION

Title: Supportive Housing Team Lead Case Manager

Reports To: Associate Director of Supportive Housing

Schedule: Monday to Friday, flexible daytime hours, 40 hours per week

Compensation: $24.35 per hour

Classification: Hourly, Non-exempt

Union Representation: This role is represented by AFSCME Local 999


The Housing Programs Department assists households at risk of or experiencing homelessness in Hennepin County. Our offerings include Prevention, Diversion, Coordinated Entry Assessments, Fast Track, Rapid Rehousing, and Long-term Supportive Housing for families and individuals. By providing programs of varying intensity and duration, we aim to deliver the appropriate level of support for each household to thrive. Our ultimate goal is to eliminate homelessness by helping households stabilize their housing and attain self-sufficiency.

The Supportive Housing Case Manager is primarily tasked with delivering ongoing, structured case management services within home and community settings for participants enrolled in the Supportive Housing program.

KEY RESPONSIBILITIES

  • Deliver home- and community-based case management services to assist participants in securing and maintaining housing, including assessments, goal setting, and regular in-home visits.
  • Oversee multiple funding sources to support participants while maintaining precise records.
  • Collaborate with Housing Locator to aid participants in their housing search and retention.
  • Establish and nurture relationships with landlords, providing support and mediation as needed.
  • Maintain participant documentation and ensure timely and accurate record-keeping, including daily case notes and data collection.
  • Provide consistent and meaningful contact with participants to foster trust, prevent crises, and address individual needs.
  • Conduct monthly home visits for each assigned participant.
  • Develop personalized goal plans with participants and offer necessary support to achieve their objectives.
  • Effectively engage with participants from diverse backgrounds, including youth, individuals with historical trauma, those facing domestic violence, and those dealing with mental, physical, developmental, and substance use challenges.
  • Coordinate services with other program staff and actively participate in team meetings.
  • Offer flexible services that align with participants' needs.

TEAM LEAD SPECIFIC RESPONSIBILITIES

  • Provide guidance, support, and mentorship to team members regarding participant scenarios and daily responsibilities.
  • Facilitate consistent communication with team members about program policies and practices.
  • Collaborate with the Program Manager to enhance program effectiveness and maintain a thorough understanding of client eligibility and funding requirements.
  • Assist in onboarding and training new staff members.
  • Serve as the primary support for case managers.
  • Conduct monthly refresher training on current policies and procedures.
  • Maintain a performance scorecard of 95% or higher.
  • Perform additional duties as assigned.

PHYSICAL REQUIREMENTS

  • Primarily sedentary work, involving sitting most of the time with occasional walking. Must be able to exert up to 10 pounds of force occasionally.
  • Must be capable of attending home visits and property showings, including locations that may require climbing stairs.
  • Must have the ability to drive for home visits and other case-related appointments.

REQUIRED QUALIFICATIONS

  • Valid Driver's License and access to a safe, insured vehicle.
  • Successful completion of a DHS NetStudy 2.0 background check.

Successful candidates will demonstrate the following skills and perspectives:

  • Commitment to the values and mission of Agate Housing and Services in addressing homelessness and hunger.
  • Dedication to fostering an anti-racist culture within the organization and the wider community.
  • Belief in the potential for every household to achieve housing stability.
  • Adherence to harm reduction and housing-first principles.
  • Ability to work respectfully with diverse participants, colleagues, and stakeholders.
  • Capacity to quickly build rapport with individuals in crisis using trauma-informed and participant-centered approaches.
  • Strong organizational skills and attention to detail in managing documentation and paperwork.
  • Proficiency with technology and cloud-based collaboration tools.

Relevant experience that equips candidates with the necessary skills and perspectives may include:

  • Personal experience with homelessness.
  • Work, internship, or volunteer experience with individuals facing homelessness.
  • Degree in a relevant field such as Social Work (licensure preferred), Human Services, or Family Studies.

We encourage individuals with lived experience to apply. However, those who have received services from Agate Housing and Services within the past two years are ineligible for employment.

This position requires the use of a personal vehicle for agency-related activities and maintenance of liability insurance coverage of at least $100,000 per person and $300,000 per occurrence. In addition to criminal background checks, candidates must possess a valid Driver's License and pass a driving record check.

PREFERRED QUALIFICATIONS

  • One year of casework experience.
  • Two years of experience working with individuals experiencing homelessness.
  • Licensed Social Worker.
  • Fluency in languages spoken by our participants (Spanish, Amharic, Oromo, Somali, ASL).
  • Familiarity with community resources relevant to participant needs.

REFERRAL BONUS PROGRAM

If you know someone who would be a great fit for a position at our organization, refer them Agate Housing and Services offers a $250 bonus to employees who refer qualified candidates for current openings. The referring employee must indicate their name in the application section requesting this information.

Referral Bonus Forms must be submitted to Human Resources within 30 days of the referred employee's start date. Forms submitted after this period will not be processed.

To qualify for rewards, candidates must be hired as permanent full or part-time employees (excluding on-call, temporary, intern, or contract positions).

When applying, candidates must clearly state the name of the employee who referred them. The referral bonus will be issued within one month of the candidate's six-month anniversary. There is no limit to the number of referral bonuses an employee can earn.

APPLICATION PROCESS

Visit our website and select the position you wish to apply for. Submit your information under "Apply Now" to access the full application, where you can upload your resume and cover letter. If you have previously created an account to apply for a position at Agate Housing and Services, please log in before applying for another role.

Applications will be accepted until the position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Agate Housing and Services is proud to be an equal opportunity workplace, promoting a diverse and inclusive environment where all individuals are treated with dignity and respect. Employees actively participate in various committees that empower staff to shape the future of our agency.

Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, indigenous individuals, persons with disabilities, and LGBTQ+ individuals.