IT Support Specialist

5 days ago


Troy, Alabama, United States Lockheed Martin Corporation Full time
Unlock Your Potential as an IT Support Specialist

Are you passionate about solving complex technical challenges and providing exceptional support to customers in a high-tech manufacturing and engineering environment? Do you have a knack for implementing new processes and procedures to improve efficiency and reduce risk? We're seeking an IT Support Specialist to join our team and help us achieve our goals.

Key Responsibilities:
  • Provide technical support, troubleshooting, integration, upgrades, and maintenance for all networked and locally attached computing equipment
  • Unpack and inventory equipment shipped to site
  • Repair, replace, and creatively solve hardware and software issues for all computing equipment supporting this isolated environment
  • Work closely with IT management and site programs to determine support requirements, priorities, and support needs
  • Implement and maintain new processes and procedures to ensure efficiency, risk reduction, and program excellence
  • Collaborate with the Southeast Regional Manager to ensure security guidelines, computing standards, and best practices are being followed
  • Provide status reports and effectively communicate to IT and site management on all outstanding matters/issues
What We Offer:
  • Opportunity to work with cutting-edge technology in a high-tech manufacturing and engineering environment
  • Exposure to a wide range of IT equipment and systems
  • Opportunities for professional growth and development through training and mentorship programs
  • Competitive salary and benefits package
Requirements:
  • Ability to obtain/maintain a Secret clearance
  • Work full-time during core business hours and support after-hour projects, outages, or migrations as necessary
  • Customer-focused and proactive
  • Capable of supporting multiple tasks and customers with competing deadlines concurrently
  • Basic experience working with desktop hardware and software installation/replacement/troubleshooting
  • Basic experience supporting configuration of computers
  • Basic experience troubleshooting network printers
  • Ability to create documentation, processes, and procedures to ensure risk reduction
  • Experience with computer patching and updates
  • Experience installing operating systems and imaging computers
Desired Skills:
  • Understanding of EIT processes, procedures, and policies
  • Experience installing, supporting, and using various Windows Operating systems
  • Experience installing, supporting, and using Office 365
  • Working knowledge of Service Central, CATS, JITA, and other IT tools
  • Experience with data protection and backups
  • Experience working in manufacturing environments

We're an equal opportunity employer and welcome applications from diverse candidates. If you're a motivated and experienced IT professional looking for a challenging opportunity to work with cutting-edge technology and make a direct impact on the success of a high-tech manufacturing and engineering operation, we encourage you to apply.


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