Desktop Support Specialist

3 days ago


Troy, Alabama, United States Ovation Workplace Services Inc. Full time
Job Summary

Ovation Workplace Services Inc. is seeking a skilled Desktop Support Technician to provide day-to-day local and remote desktop support. The ideal candidate will have 1-2 years of experience in Windows Desktop support and be proficient in troubleshooting and resolving hardware, software, and application issues.

Key Responsibilities
  • Provide first and second-level contact and problem resolution for customer issues
  • Work with third-party vendors to remediate complex AV issues as needed
  • Communicate timely updates on issue status and resolution
  • Maintain ticket updates for all reported incidents
  • Install, upgrade, support, and troubleshoot Windows operating systems and Microsoft Office
  • Support Apple PC users and install, upgrade, support, and troubleshoot printers and computer hardware
  • Perform general preventative maintenance tasks on computers, laptops, and printers
  • Remediate repairs on Desktops, laptops, printers, and other authorized peripheral equipment
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
Requirements
  • Bachelor's Degree or equivalent in Computer Science or related field
  • CompTIA A+, Microsoft Certified Professional (MCP) or better
  • Minimum of 18 months of IT experience
  • Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation, and troubleshooting
  • Enterprise anti-virus solutions, Helpdesk ticketing systems, mobile device management, and enterprise encryption solutions
  • Proven analytical, troubleshooting, and problem-solving skills
  • Ability to multi-task, determine priorities, and meet SLAs
  • Excellent communication, relationship-building, and internal customer service skills
  • Adaptable and flexible in a fast-changing industry and work environment


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