Transportation Operations Support Specialist
7 days ago
At Trucking People, we are seeking a highly skilled and experienced Customer Service Support Representative to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day transit operations of our company.
Key Responsibilities:- Live Troubleshooting: You will be the go-to person for resolving complex issues and making sound decisions on the fly.
- Collaboration: You will work closely with operations, support, and product optimization teams to plan and improve client services.
- Ticket Management: You will assist with a variety of tickets and tasks based on business needs, prioritizing operational issues related to drivers, riders, and colleagues.
- Experience: 2+ years in customer/tech support, specifically focused on troubleshooting and problem-solving.
- Process Improvement: Prior experience improving processes and workflows to enhance support operations.
- Operational Skills: Ability to prioritize operational issues and identify/resonate with key traits and skills, including:
- Fast-Paced Environment: Thriving in fast-paced environments, making sound decisions on the fly, and prioritizing effectively.
- Proactivity: Being proactive, thinking ahead, and anticipating problems to prevent them.
- Communication: Being an empathetic and effective communicator, excelling at active listening and collaboration.
- Ambiguity: Being comfortable with ambiguity, making thoughtful choices between imperfect options.
- Solution-Oriented: Maintaining a solution-oriented mindset and being observant and keen to improve.
- Team Player: Being an exceptional team player.
- Preferred Skills: Experience with Salesforce.
- Health Insurance: Employer-subsidized health, vision, and dental insurance.
- Life Insurance: Employer-subsidized life insurance.
- Disability Insurance: Employer-subsidized short and long-term disability insurance.
- Paid-Time-Off: A generous paid-time-off package.
- Spending Accounts: Pre-tax commuter and healthcare spending accounts.
- Retirement Plan: 401K (optional).
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