Customer Service Representative

5 days ago


Columbus, Nebraska, United States Consolidated Electrical Distributors Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at Consolidated Electrical Distributors. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Support and back up inside sales reps with various tasks including customer requests & quotations, sales, and ordering, and creating sales registers
  • Work with management to determine customer-pricing structure
  • Update customers on order expectations and manage project delivery
  • Purchasing
  • Assist with walk-in and call-in customers
  • Prepare outbound shipments including assembling orders, creating shipping documents, and confirming deliveries
  • Build relationships with customers you work with to gain additional business insights
  • Process UPS shipments including: verifying that the merchandise to be shipped is correct, applying the correct UPS postage tape, following customer shipping instructions and insuring the shipment when necessary
  • Perform miscellaneous clerical duties
  • Operate and maneuver warehouse equipment and any material(s) contained thereon in the manner necessary to move materials and consistent with manufacturers instructions and safety instructions
Requirements
  • High school diploma or GED
  • Must have a valid driver's license
  • Basic computer skills
  • Excellent attendance record
  • Ability to work overtime as needed
  • Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers instructions and safety instructions
Preferred Qualifications
  • Customer service or sales experience
  • Microsoft Office Excel experience
  • Microsoft Outlook experience preferred
  • Knowledge of basic warehouse procedures
  • Knowledge of processes for receiving, selecting, packing, and shipping
Additional Competencies
  • Ability to work with a team
  • Strong written and oral communication skills
  • Detail-oriented, attentive
  • Driven, motivated, mission-based attitude
  • Computer skills including Windows based applications
  • Ability to effectively communicate with co-workers to aid in satisfying customer requirements
  • Ability to perform basic mathematical calculations to accurately complete job tasks
  • Ability to organize and prioritize job tasks and requirements
  • Able to meet deadlines
Working Conditions

Heated and air conditioned office space. We are open 7am - 4:30pm, no weekends, no holidays. Professional and casual environment.

Supervisory Responsibilities

No

Essential Job Functions

This position is responsible for supporting and backing up inside sales reps with various tasks including customer requests & quotations, sales, and ordering, and creating sales registers. The ideal candidate will have excellent communication skills, be detail-oriented, and have the ability to work effectively in a team environment.



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