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Host/Hostess - Guest Services Representative
2 months ago
**Job Summary**
The Host/Hostess is a vital member of our restaurant team, responsible for providing exceptional guest service and ensuring a positive dining experience for all patrons. As a Host/Hostess, you will be the first point of contact for guests, setting the tone for their visit and creating a warm and welcoming atmosphere.
**Key Responsibilities**
- **Greet and Seat Guests**: Welcome guests in a friendly and courteous manner, ensuring they feel valued and appreciated.
- **Manage Guest Flow**: Monitor the restaurant's seating capacity and manage the wait list, ensuring that all guests are seated in a timely and efficient manner.
- **Provide Guest Assistance**: Offer assistance to servers as needed, including delivering food to tables, taking initial drink orders, and refilling drink orders as required.
- **Maintain a Clean and Organized Environment**: Ensure that the host stand, dining area, and restrooms are clean and well-maintained, adhering to our high standards of cleanliness and organization.
- **Support Server Team**: Assist servers with tasks such as delivering food, taking orders, and refilling drinks, ensuring that the server team can focus on providing exceptional service to guests.
- **Maintain Knowledge of Menu and Promotions**: Stay up-to-date on menu items, promotions, and special offers, enabling you to make informed recommendations to guests and enhance their dining experience.
- **Adhere to Company Policies and Procedures**: Familiarize yourself with and adhere to all company policies and procedures, including those related to guest service, food safety, and cash handling.
**Requirements**
- **Excellent Communication Skills**: Possess excellent verbal and written communication skills, enabling you to effectively interact with guests, servers, and other team members.
- **Strong Problem-Solving Skills**: Demonstrate strong problem-solving skills, remaining calm and composed in fast-paced and dynamic environments.
- **Ability to Work in a Team Environment**: Possess a positive and team-oriented attitude, working collaboratively with colleagues to achieve common goals.
- **Basic Math Skills**: Possess basic math skills, including the ability to handle cash and operate a point-of-sale system.
**What We Offer**
As a Host/Hostess at RMH Franchise Corporation, you will enjoy a competitive salary, opportunities for career advancement, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
