Front Office Administrative Assistant

2 weeks ago


Altoona, Iowa, United States Prairie View Family Dental Full time
About the Role

We are seeking a highly skilled and organized Front Office Administrative Assistant to join our team at Prairie View Family Dental. As a key member of our front office, you will be responsible for providing exceptional patient care and administrative support to our dental team.

Key Responsibilities
  • Greet and welcome patients, creating a positive first impression of our practice
  • Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records, ensuring accurate and up-to-date information
  • Schedule and confirm appointments for multiple providers, ensuring seamless communication and coordination
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
  • Post insurance and patient payments, processing accounts receivables in a timely and efficient manner
  • Review treatment plan fees and payment options with patients, providing clear and concise information
  • Partner with our dental team to implement Heartland Dental systems, optimizing office potential and improving patient care
What We Offer
  • Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front-loaded education and training, providing opportunities for growth and development
  • A stable career with unlimited growth potential, as part of a secure company with 20+ years of industry-leading experience
Requirements
  • Ability to perform essential duties satisfactorily, with or without reasonable accommodation
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Availability to attend virtual training sessions (or in-person) periodically throughout the year


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