IT Operations Specialist

2 weeks ago

Washington, Washington, D.C., United States Rishabh RPO Full time
Job Description

Position Title & Code: IT Operations Specialist

Location: Remote

Short Description:

E205: IT Operations Specialist

This role requires full-time onsite availability, including weekends and holidays, as it supports a continuous operational environment.

Complete Description:

Key Responsibilities:
The individual will be responsible for managing and overseeing the operational tasks associated with online gaming drawings, second chance drawings, and special event drawings. Responsibilities include, but are not limited to:

  • Addressing and resolving both minor and complex hardware and software issues, serving as the primary contact for staff requiring technical assistance.
  • Monitoring network systems for security vulnerabilities and investigating any suspicious activities.
  • Ensuring that access to sensitive processing areas is controlled and restricted to authorized personnel only.
  • Conducting game closing and IT draw operations, verifying the closure of lottery games, and validating winning numbers in collaboration with draw staff and auditors.
  • Updating and posting winning numbers to relevant platforms and coordinating with vendors for payment processing.
  • Daily processing and reconciliation of financial reports from the Internal Control System (ICS) against Back-Office System (BOS) reports.
  • Monitoring the performance of ICS and BOS during data entry, reporting anomalies, and communicating issues to technical teams.
  • Updating multistate lottery sales and winning numbers in the relevant reporting systems while maintaining communication with key stakeholders.
  • Assisting IT staff in providing basic support for gaming systems and addressing technical queries.
  • Executing and overseeing daily data warehousing operations.
  • Conducting preliminary IT inquiries and tracking issues for users.
  • Maintaining an inventory of IT assets within the lottery department.
  • Supporting IT specialists in the installation and configuration of software and hardware peripherals.
  • Performing additional related duties as assigned.

Knowledge and Skills Required:

  • In-depth understanding of various computer operating systems and their functionalities.
  • Proficiency in Microsoft Office and familiarity with personal computer operations.
  • General knowledge of File Transfer Protocol (FTP) and Virtual Private Networks (VPN) for secure data transfers.
  • Understanding of network file systems and USB data transfers.
  • Ability to maintain precision in repetitive tasks where speed and accuracy are critical.
  • Experience in an Information Technology environment, particularly with Microsoft Windows.
  • Capability to diagnose and resolve basic computer system issues.
  • Strong comprehension skills for standard operating procedures, reports, and related documentation.

Educational Requirements:
High School Diploma

Additional Information:
This position is essential, requiring availability for a rotating 40-hour shift, including weekends and holidays, to ensure operational coverage.

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