Incident Management Senior Strategist

2 weeks ago


Chicago, Illinois, United States Northern Trust Corp Full time

Position Overview:

The Senior Consultant for Incident Management and Operational Resiliency plays a crucial role within a global team dedicated to incident oversight in Asset Servicing. This position emphasizes effective incident management and operational recovery strategies.

Key Responsibilities:

  • Engage with cross-functional teams to monitor threats and vulnerabilities across technology platforms and market infrastructures.
  • Assist in creating and refining incident communication templates for stakeholder updates regarding impactful business events.
  • Facilitate post-incident evaluations, documenting findings, and tracking follow-up actions, including root cause analysis and immediate corrective measures.
  • Deliver training sessions on Incident Management to relevant stakeholders as required.
  • Coordinate efforts between Asset Servicing teams and Corporate Risk Incident Response Teams, ensuring effective communication and reporting during significant incidents.
  • Collaborate with the team to establish operational metrics that support Business Reporting and escalation processes to senior management.
  • Address complex business challenges by applying advanced analytical skills and critical thinking.

Required Knowledge and Skills:

  • Proficient understanding of crisis management, disaster recovery, and business continuity practices.
  • Familiarity with risk management principles, particularly in the context of cybersecurity and regulatory impacts on operational resilience.
  • Experience in project implementation and collaboration with diverse teams.
  • Solid knowledge of relevant technologies and data analytics tools, including Power BI.
  • Exceptional communication, collaboration, and presentation abilities.
  • Strong execution capabilities and understanding of business drivers that enhance departmental performance.

Experience Requirements:

  • A minimum of 12-14 years of relevant experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.

About Northern Trust:

Northern Trust is a distinguished financial institution with a rich history of over 130 years, dedicated to delivering innovative financial services to clients worldwide. We foster a collaborative work environment that encourages professional growth and community engagement.

We are committed to inclusivity and providing reasonable accommodations for individuals with disabilities. We value a diverse workforce and understand that flexibility is essential for our employees.



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