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Senior Client Success Strategist

2 months ago

Chicago, Illinois, United States MW Partner Full time
Job Overview

MW Partners is seeking a Senior Client Success Strategist to collaborate with our esteemed client, a global frontrunner in multimedia and creative software solutions.

Key Responsibilities:

  • Oversee the overall success of clients with our organization, focusing on strategic planning, customer health metrics, multi-solution integration, and measurable outcomes through industry expertise.
  • Serve as the primary liaison throughout the client's journey, establishing clear success plans with defined objectives, and ensuring seamless communication across all internal and external stakeholders.
  • Build networks within client accounts to facilitate the effective implementation of the client's strategic vision and roadmap.
  • Provide an outstanding customer experience through proactive communication, coordinating the appropriate internal resources, and utilizing the customer engagement framework to align, monitor, and adapt client business objectives.
  • Promote the adoption of Client Experience Cloud products by leveraging data to offer insights and track progress along the maturity curve.
  • Encourage innovation by sharing industry insights and exploring new ways for clients to leverage our solutions to enhance their digital maturity.
  • Identify potential risks to customer satisfaction and collaborate with the broader team to develop and implement recovery plans.
  • Act as the customer's advocate within our organization, sharing strategic use cases, process enhancements, and feedback to improve our internal operations.
  • Engage in ongoing initiatives aimed at refining our approach to effectively secure customer success.

Qualifications:

  • Bachelor's Degree or equivalent relevant experience.
  • Over 10 years of experience in Customer Success within Software as a Service and Digital Marketing sectors.
  • A strong commitment to driving customer success and delivering measurable business value.
  • Excellent communication and interpersonal skills, with the ability to navigate conflicts and foster collaborative partnerships.
  • Proficient consulting abilities.
  • Capacity to prioritize tasks, manage multiple responsibilities, and perform effectively under pressure.
  • Outstanding organizational, presentation, and communication skills, both verbal and written.
  • Familiarity with software in the digital marketing and media landscape, including data platforms, content management systems, and customer journey mapping.
  • Experienced in Program Management within large organizations, effectively inspiring change by engaging key stakeholders.
  • Proven track record in account planning and customer success strategies, including leading executive meetings and workshops.
  • Skilled in conducting executive-level discussions and presentations.
  • Willingness to travel as necessary.

For further inquiries or to learn more about this opportunity, please reach out for a confidential discussion.