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Senior Business Process Strategist

2 months ago

Chicago, Illinois, United States Chicago Public Schools Full time

Chicago Public Schools (CPS) stands as one of the most extensive educational systems in the United States, catering to over 320,000 learners across more than 600 institutions and employing around 50,000 personnel, predominantly educators. CPS is committed to ensuring that every student, in every institution and community, receives a premier educational experience that equips them for success in higher education, professional endeavors, and civic engagement. To achieve this mission, we uphold three core commitments to our students, their families, and the broader Chicago community: academic advancement, financial integrity, and ethical conduct. Our six foundational values are integral to these commitments - student-centricity, holistic development, equity, academic excellence, community collaboration, and perpetual learning.

The Office of Information and Technology Services (ITS) is dedicated to enhancing the capabilities of schools in leveraging information and technology, maintaining network infrastructure, upholding security standards, and assisting other departments in achieving district objectives. ITS delivers innovative technological solutions that elevate the educational experience for students, alleviate administrative burdens on educators, foster parental engagement, enhance community involvement, and support CPS' mission of transparency by prioritizing equitable access to information.

Position Overview:

The Senior Business Process Strategist will spearhead the formulation and enhancement of the District's operational processes for the CPS Information & Technology Services (ITS) Department. This role is pivotal in advancing organizational efficiency and effectiveness through the design and execution of cutting-edge business processes. Reporting to the Manager of Enterprise Solutions Architecture, the Senior Business Process Strategist will collaborate closely with stakeholders to comprehend and evaluate existing processes, pinpoint areas for enhancement, and craft efficient workflows that align with our educational mission and strategic objectives.

Key Responsibilities:

  • Engage with school leaders, educators, staff, and other stakeholders to gain insights into current operational processes and challenges within the district.
  • Conduct comprehensive analyses of existing workflows, documenting processes, identifying pain points, and highlighting opportunities for enhancement.
  • Spot inefficiencies and areas ripe for improvement within current workflows, proposing innovative solutions to address these challenges.
  • Facilitate workshops and meetings with stakeholders to gather requirements, establish business objectives, and prioritize process enhancement initiatives.
  • Design and document future-state operational processes, integrating best practices and industry standards to reduce costs and boost productivity.
  • Create process maps, diagrams, and documentation to convey proposed changes and secure stakeholder buy-in.
  • Identify opportunities to streamline and automate manual tasks, minimize redundancies, and enhance overall efficiency and effectiveness of district operations.
  • Collaborate with IT teams to assess technological solutions and tools that facilitate business process automation and optimization.
  • Define key performance indicators (KPIs) and metrics to evaluate the success of process enhancement initiatives and monitor performance over time.
  • Work alongside IT, management, and operational teams to ensure proposed process modifications are feasible, aligned with technological capabilities, and support business strategy.
  • Lead the rollout of new operational processes, including the creation of detailed project plans and training materials, applying change management strategies to ensure smooth adoption.
  • Monitor and assess the effectiveness of new processes, making necessary adjustments to achieve desired outcomes.
  • Stay informed about industry trends, tools, and technologies that can further enhance operational efficiency and effectiveness.
  • Perform other duties and tasks as assigned.
Qualifications:

Education and Certification:
  • Bachelor's Degree in Computer Science or a related field from an accredited institution, required.
  • Relevant certifications such as The Open Group Architecture Framework (TOGAF), Zachman Framework, Federal Enterprise Architecture Framework (FEAF), Department of Defense Architecture Framework (DODAF), Control Objectives for Information Technologies (COBIT), or IT Infrastructure Library (ITIL), preferred.
  • Six Sigma Green Belt or higher, preferred.
Experience:
  • A minimum of six (6) years of relevant professional experience in progressively responsible ITS roles, including:
    • Experience in defining and implementing enterprise solutions using leading software and hardware platforms;
    • Experience with backend integration to legacy applications and SaaS;
    • Experience in vendor facilitation, management, and partnerships;
    • Experience with IT Systems Architectures, IT management tools, and techniques;
    • Experience in application systems and data design and deployment methodologies, or other architectural competencies, including security and infrastructure design and deployment.
  • Integration experience in areas such as information, solution or technical architecture, application development, middleware, information analysis, database management, or operations in a hybrid environment (i.e., Cloud, on-prem), preferred.
Knowledge, Skills, and Abilities:
  • Exceptional interpersonal, verbal, and written communication skills, including listening, consultative and negotiation skills, and the ability to facilitate or lead presentations articulating new ideas and concepts to both technical and non-technical audiences.
  • High levels of technical skill and IT expertise, integrity, honesty, humility, credibility, and the courage to make difficult yet necessary decisions.
  • Proven experience as a Business Process Architect or Business Analyst in the K-12 education sector.
  • Experience with business process modeling techniques, such as BPMN or Lean Six Sigma.
  • Familiarity with business process management (BPM) tools and software platforms.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Experience with change management methodologies and techniques.
  • Ability to work independently and manage multiple projects simultaneously.
  • Effective strategic planning capabilities, including the ability to establish long-term vision and goals, and align/manage activities toward goal fulfillment; capable of thinking strategically and acting pragmatically.
  • Ability to build collaborative relationships with a variety of constituent groups, including external partners, to ensure the entire system operates in the most effective manner possible to support organizational success.
  • Knowledge of operations, budget/finance, management, and organizational development; capable of estimating, cost/benefit analysis, ROI, needs analysis, project scheduling, evaluation techniques, and understanding sales, service, and RFP processes, etc.
  • Expert-level knowledge of project management, including budget and resource management; ability to manage large-scale strategic and architectural initiatives.
  • In-depth, up-to-date knowledge/understanding of the following:
    • Business ecosystems, SaaS, infrastructure as a service (IaaS), ERP (i.e., SAP, Oracle), platform as a service (PaaS), APIs, Open data, Microservices, DevSecOps, Event-driven IT, Predictive analytics, and AI/ML (Artificial Intelligence, Machine Learning), etc.
    • Technology, trends, and techniques in the IT industry.
    • All components of holistic enterprise architecture, as well as technology architecture theories, implementations, and technology solutions.
    • Strategic planning techniques and principles.
  • Proficient in architecture methodologies, standards, practices, governance, reference patterns.
  • Ability to define problems, analyze data, and outline valid conclusions and action steps.
  • Familiarity with information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks.
  • Capable of adhering to Company policies and practices while representing CPS in an ethical and professional manner in all interactions with employees, governmental agencies, vendors, contractors, suppliers, students, and the Chicago community.
Conditions of Employment:

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:
  • Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.
  • Be Fully Vaccinated Against COVID-19 - Unless approved for a medical or religious exemption, all employees are required to be up-to-date on COVID-19 vaccinations, including boosters, and to submit proof of vaccination to the district within 30 days of hire. "Up-to-date" on vaccination is defined as being at least two weeks past all primary vaccine doses and any applicable boosters.