Assistant General Manager

1 day ago


Hagerstown, Maryland, United States Leafwire Full time

The Role

An Assistant General Manager is a key team member who oversees the daily operations of a retail dispensary. This individual is responsible for motivating and leading a team of Patient Care Specialists, ensuring excellent customer service, and maintaining a high level of product knowledge.

Responsibilities

  • Provide exceptional customer service and lead the Patient Care team to achieve high customer satisfaction
  • Follow established policies for sales and customer service to ensure customer satisfaction
  • Maintain in-depth knowledge of products and strains, as well as industry-wide product knowledge
  • Responsible for monitoring and maintaining inventory levels, ensuring an assortment of products, and communicating inventory action items with the GM or Store Manager
  • Assist patients and customers in making informed product choices by being knowledgeable of different consumption methods and suggesting dosage starting points
  • Complete and delegate tasks assigned during scheduled shifts, including cash handling, verification of paperwork, and accurate data entry
  • Assist in verifying order deliveries for accuracy and maintain a secure and clean store environment
  • Work with the General Manager and/or Store Manager to ensure retail store operations run smoothly and in compliance with applicable rules and regulations

Qualifications

  • Bachelor's degree preferred
  • Cannabis experience preferred
  • 2+ years in a supervisory or management role in a retail setting required, with a preference for specialty retail
  • Inventory control experience required
  • Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills

Additional Requirements

  • Must be 21 years or older
  • Must pass any and all required background checks
  • Must possess a valid driver's license or state ID
  • Must be and remain compliant with all legal and company regulations for working in the industry


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