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Assistant Store Manager

2 months ago

Hagerstown, Maryland, United States Rack Room Shoes Full time
Job Summary

The Assistant Store Manager plays a crucial role in ensuring the smooth operation of our retail store. Reporting directly to the Store Manager, this individual will be responsible for overseeing daily store activities, maintaining compliance with company policies, and providing guidance and training to store staff.

Key Responsibilities
  • Store Operations: Assist the Store Manager in managing all aspects of store operations, including sales, customer service, and inventory control.
  • Leadership and Training: Provide leadership, guidance, and training to store staff, ensuring they meet and exceed sales, service, and operational objectives.
  • Customer Experience: Create and maintain an excellent customer shopping experience, consistently striving to meet and exceed customer expectations.
  • Inventory Management: Oversee inventory control, including shipping and receiving, price management, and conducting physical inventory.
  • Sales Floor Merchandising: Ensure sales floor merchandising and visual presentation meet company standards, including merchandise placement, sales floor maintenance, and promotional event directions.
  • Payroll and Scheduling: Manage payroll control, including scheduling, payroll budget compliance, and time and attendance.
  • Loss Prevention: Protect and control company assets, adhering to all policies and procedures related to loss prevention.
Working Relationships

The Assistant Store Manager will work closely with customers, sales associates, store management, district/regional managers, store operations, and training personnel to ensure seamless store operations and exceptional customer service.

Requirements
  • Approved Background Check: Must have an approved background check.
  • Effective Communication: Possess effective verbal and written communication skills.
  • Managerial and Organizational Skills: Demonstrate strong managerial and organizational skills.
  • Interpersonal Skills: Possess strong interpersonal skills for customer and employee interactions.
  • Visual Merchandising Skills: Have a complete understanding of store presentation and strong visual merchandising skills.
  • Knowledge of Corporate Policies: Have a working knowledge of corporate and store operations policies and procedures.