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Technical Support Specialist
2 months ago
Job Title: Technical Support Specialist (Onsite)
Location: Richmond, VA
Job Type: Contract
Compensation: Competitive hourly rate
Client: State of Virginia
Interview Process: In-Person
Role Summary:
GSK Solutions is seeking a dedicated professional for an on-site technical support role. The ideal candidate will possess a strong background in assisting Windows desktop users within a corporate setting.
Key Responsibilities:
- Oversee and manage customer IT inquiries utilizing helpdesk platforms.
- Serve as a communication bridge between the client and IT service providers to ensure exceptional IT support delivery.
- Engage directly with users to troubleshoot and resolve software and application challenges on various devices.
- Provide insights and recommendations for enhancing systems and processes.
- Diagnose and rectify hardware and software issues, improving service levels for field personnel.
- Install, maintain, and support the testing and upgrading of hardware and software solutions.
- Deliver advanced problem-solving, troubleshooting, and root cause analysis to effectively address user concerns.
- Create instructional materials for internal staff to optimize the use of various IT infrastructure tools.
Essential Qualifications:
- Proven customer service skills with a focus on user satisfaction.
- Comprehensive experience with desktop technologies, including Windows 11 and Microsoft O365 suite.
- Proficient in utilizing troubleshooting methodologies for desktop and mobile devices.
- Strong analytical and investigative abilities.
- In-depth knowledge of Active Directory, Group Policy Objects, and remote support applications.
- Experience with help request tracking and reporting systems.
- Familiarity with current IT trends and emerging technologies.
- Ability to effectively communicate technical solutions to diverse audiences.
- Basic understanding of software deployment processes.
About GSK Solutions Inc:
GSK Solutions Inc is a premier information technology services provider specializing in comprehensive consulting solutions and staff augmentation. We are committed to delivering timely, budget-friendly, and high-quality services to our clients, consistently exceeding their expectations. Our expertise spans commercial and custom product development, including Information Security, Software Development, Consulting, and IT Audit, serving Fortune 500 clients nationwide.
