Field Technical Support Specialist

5 days ago

Richmond, Virginia, United States Watsco Full time
Job Title: Field Technical Support Specialist - VRF Systems

We are seeking a highly skilled and motivated Field Technical Support Specialist to join our team, focusing on Variable Refrigerant Flow (VRF) systems. The successful candidate will provide on-site technical support and troubleshooting for our VRF equipment, ensuring optimal performance and customer satisfaction.

Key Responsibilities:
  • Provide expert technical support and troubleshooting for VRF systems at customer locations.
  • Guide customers through diagnostics and repairs on VRF equipment to ensure optimal performance.
  • Conduct routine inspections to identify potential issues and provide recommendations.
  • Customer Service:
  • Respond promptly to customer inquiries and service requests.
  • Offer professional advice and training to customers on the operation and maintenance of VRF systems.
  • Build and maintain strong relationships with customers to foster trust and satisfaction.
Technical Expertise:
  • Stay updated on the latest VRF technology, industry trends, and best practices.
  • Continuously improve technical knowledge through training and certifications.
  • Provide feedback to the engineering and product development teams based on field experiences.
Documentation and Reporting:
  • Maintain detailed records of service visits, including diagnostics, repairs, and customer interactions.
  • Prepare and submit accurate service reports and documentation in a timely manner.
  • Assist in the development of technical manuals and support documentation.
Collaboration:
  • Work closely with the sales team to support pre-sales activities, including system demonstrations and technical presentations.
  • Collaborate with other technical support specialists to share knowledge and solve complex issues.
  • Assist in training new team members and providing mentorship as needed.

We are an Equal Opportunity Employer and do not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.

We offer a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance, and 401(k).

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