Customer Service Representative

2 months ago


Newark, New Jersey, United States JACKMONT HOSPITALITY INC Full time
Job Overview

JACKMONT HOSPITALITY INC is seeking a highly skilled and experienced Server and Bartender to join our team. As a Server and Bartender, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities
  • Customer Service: Ensure that the highest quality food and service experience is consistently provided to our guests.
  • Problem-Solving: Pro-actively solve guest concerns and satisfy guests in various situations.
  • Environmental Maintenance: Maintain a clean, organized, and stocked environment.
  • Cash Handling: Ensure all cash handling procedures are upheld and be accountable for store funds while running a shift.
  • Beverage Service: Pour wine, beer, and make cocktails for all guests.
  • Inventory Management: Maintain proper rotation of product.
  • Regulatory Compliance: Comply with health, safety regulations, and COVID-19 regulations.
Requirements
  • Experience: 2-3 years' bartending experience.
  • Barista Experience: Barista experience is a plus.
  • Communication Skills: Excellent communication skills.
  • Sanitation Knowledge: Knowledge of sanitation regulations.
  • Creativity: A passion for and creative abilities when it comes to craft cocktails.
  • Attention to Detail: Proactive, with a high attention to detail.
  • Professionalism: Positive and professional approach to people and work.
  • Guest Service: Ability to provide excellent guest service consistently and maintain grace under pressure while handling busy rushes.
  • Certifications: Must obtain Washington State Food Handler's Card and MAST permit.
Employee Benefits
  • Employee Meal Plan: Employee Meal Plan, every shift gets a meal on us (up to $14).
  • Employee Discount: Employee Discount, 35% off purchases at our restaurant/retail locations.
  • Paid Time Off: Paid Time Off.
  • Holiday Pay: Holiday Pay.
  • Transit and Parking Pre-Tax Plan: Transit and Parking Pre-Tax Plan.
  • Employee Assistance Program: Employee Assistance Program.


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