Clinical Coordinator

4 weeks ago


Lebanon, New Hampshire, United States Dartmouth-Hitchcock Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Clinical Secretary to join our team at Dartmouth-Hitchcock Health. The successful candidate will be responsible for managing referrals, scheduling appointments, and providing exceptional patient care.

Key Responsibilities
  • Manage referrals from start to finish, ensuring timely and accurate processing
  • Schedule appointments, tests, and procedures for patients, and respond to patient calls and inquiries
  • Provide general information and education to patients, and assist with completing forms and using technology
  • Assess patient needs and process requests for prescriptions, forms, and appointments
  • Review schedules daily for accuracy and make adjustments as needed
  • Manage wait lists, e-DH worklists, and reschedule patients to ensure schedules are fully booked
  • Complete follow-up tasks for patients as directed by the After Visit Summary
  • Receive and process incoming phone calls, and transfer calls as needed
  • Monitor and complete system messages in a timely manner
  • Complete authorizations and pre-certifications for external and stat procedures
  • Review provider schedules at the end of the day to identify and contact patients who require follow-up
  • Support providers and staff in addressing patient questions and concerns
  • Monitor the waiting room for patients in distress and seek assistance when needed
  • Manage multiple in-baskets and complete tasks as assigned by providers or clinical staff
  • Act as liaison between primary care physicians and specialists outside of DH
  • Monitor referral work queues and process new referrals according to established procedures
  • Implement and monitor DH policies and procedures
Requirements
  • High school graduate or equivalent with 1 year experience in a provider office
  • Knowledge of insurance benefit programs and medical terminology
  • Ability to effectively interact with providers, staff, patients, and insurance plan representatives
  • Able to prioritize multiple tasks and maintain attention to detail

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