Program Coordinator

3 weeks ago

Lebanon, New Hampshire, United States Dartmouth-Hitchcock Health Full time
Job Summary

The Dartmouth-Hitchcock Health team is seeking a highly skilled and organized Program Coordinator to support the Graduate Medical Education (GME) program. This role will partner with the program director and leadership to manage the operational and administrative aspects of one or more GME programs.

Key Responsibilities
  • Serve as a liaison between the program director, trainees, the GME office, and other programs and related agencies.
  • Oversee day-to-day operations of the training program, including managing HR and compliance requirements for trainees.
  • Manage and coordinate trainee rotation schedules, on-call coverage, and HR-related activities.
  • Ensure compliance with institutional and program policies, regulatory accreditation, licensure, and certification requirements.
  • Administer the Residency Management System (MedHub) for the program, including reporting, evaluations, demographics, schedules, goals, and objectives.
  • Assist in developing and implementing new systems, administrative policies, and educational strategies for the program.
  • Provide guidance to trainees on program and GME policies and non-clinical aspects of the program.
  • Manage financial tasks related to the program and process financial transactions in collaboration with leadership.
  • Promote and foster trainee well-being.
Program Accreditation & Compliance
  • Utilize knowledge of ACGME program requirements, policies, and procedures to support programmatic compliance and serve as the program's project manager for ACGME site visits.
  • Manage residency data in the ACGME Accreditation Data System, including milestones, surveys, scholarly activity, and training sites.
  • Facilitate Program Evaluation, Clinical Competency, and other relevant program-specific committees.
  • Track and meet deadlines for internal and external stakeholders, including accreditation, specialty board, and regulatory bodies.
  • Prepare, analyze, manage, and present data for continuous quality improvement of the program, curriculum effectiveness, and learner tracking and assessment.
Residency Lifecycle
  • Manage the annual interview process, including marketing, records management, scheduling, ranking, reporting, and process improvement.
  • Create and execute graduation activities and off-boarding processes for trainees.
  • Participate in trainee remediation to ensure compliance documentation, grievance, and due process procedures.
  • Provide program-level administrative support for resident reappointment/promotion.
  • Organize and prepare orientation for new trainees and program-specific educational retreats.
  • Facilitate and document remediation and adverse action processes with the program director and other leadership as needed.
Qualifications

An Associate's degree with 3 years of relevant coordination/healthcare experience or the equivalent in education and experience is required. Prior GME experience and/or a Bachelor's degree are preferred.

The ideal candidate will possess superb communication skills, be comfortable working independently and collaboratively, and demonstrate leadership and personnel management skills.

They will also have a passion for lifelong learning, professional development, and critical thinking, with the ability to adapt quickly to shifting priorities and timelines.

Excellent organizational skills, attention to detail, and the ability to maintain accurate and complete records are essential.

The candidate should be proficient in Microsoft Office Suite applications and able to quickly learn new software applications used by the department.

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