Clinical Care Manager
1 week ago
This is a Per Diem Position at Dartmouth-Hitchcock Health. As a Registered Nurse, you will be responsible for triaging, coordinating, and facilitating the clinical management for an assigned population. You will develop, monitor, and reinforce care standards and protocols designed to enhance quality and promote cost-effective utilization of healthcare resources.
Key Responsibilities
1. Facilitate the development of a plan of care in collaboration with the patient, family, caregiver, and healthcare team. This is done through early identification and thorough assessment of the patient's needs, preferences, and resources available. Determine the appropriate level of care and coordinate the interdisciplinary treatment and plan of care.
2. Facilitate the progression of care by advancing the care plan to achieve desired outcomes. Monitor the progress towards the goals of the plan and alert the healthcare team to potential revisions to the plan in response to changes in the patient's needs and condition.
3. Triage telephone calls and respond to patients and families and other members of the healthcare team's questions that are within a registered nurse's scope of practice.
4. Communicate information to the healthcare team and those involved in the treatment and patient's care.
5. Advocate on behalf of patients/families and caregivers for service access and insurance benefits within the constraints of regulations, and for the protection of the patient's health, safety, and rights.
6. Recognize situations that require referrals to Quality, Risk Management, or Patient and Family Relations and discuss with leadership.
7. Evaluate the options available and balance cost and quality to assure the optimal clinical and financial outcomes. Facilitate progression to appropriate levels of care.
8. Evaluate patient outcomes affected by the care management process for improvement opportunities. Identify potential for and participate in quality improvement initiatives within the clinical setting or other organizational committees.
9. Work with the clinical research to coordinate care for patients on complex protocols.
10. Perform other duties as required or assigned.
Qualifications
Graduate from an accredited Nursing Program required.
Bachelor's degree (or matriculated into a Bachelor's degree program with completion within a period of time agreed upon with the department at the time of hire) with 3 years of clinical experience required.
Previous Case Management experience required.
Recent acute care hospital experience preferred.
Desired qualities and behaviors include: collaborative team player with strong communication skills, use of a systems approach in planning, problem solving, and decision making, creativity, innovation, risk taking, autonomy, flexibility, receptiveness to change, and a commitment to professional growth.
Computer skills required.
Required Licensure/Certifications
Licensed Registered Nurse in New Hampshire required.
Basic Life Support (BLS) Certificate required.
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