Systems Support Associate

1 week ago

Peoria, Illinois, United States Aleron Full time
Job Summary

Aleron is seeking a highly skilled Systems Support Associate to join our team. As a Systems Support Associate, you will be responsible for providing technical support to our customers, ensuring their systems are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to customers, including troubleshooting and resolving issues with their systems.
  • Work with customers' information technology departments to add copier devices to their networks for scanning.
  • Add print drivers to customers' networks.
  • Set up customers' email.
  • Create accounting codes.
  • Create file pathways for scanning to network locations.
Requirements
  • Previous technical experience in networking and printing environments.
  • Working knowledge of basic PC hardware and software.
  • Network devices (hubs, switches, routers).
Preferred Qualifications
  • Able to demonstrate good organizational skills, efficiently organizing multiple coordination assignments and prioritizing work.
  • Ability to demonstrate excellent written and verbal communication skills, including email, phone, reporting, etc.
  • Able to demonstrate ability to interact with diverse customer populations (internal and external).
  • Demonstrate ability to take responsibility for and ensure customer satisfaction (Internal and External).
  • Able to demonstrate professional problem-solving/analytical skills.
  • Able to demonstrate ability to project schedule needs in order to achieve on-time project completion.
  • Able to demonstrate ability to handle change under pressure.
  • Able to demonstrate creative and strong negotiation skills.
  • Able to demonstrate competency in Microsoft Office.
  • Able to demonstrate ability to work efficiently without direct supervision.
  • Able to demonstrate ability to make major contributions to teams and in a team environment.
  • Able to demonstrate excellent presentation skills.
Aleron Companies

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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