Clerical Support Specialist

17 hours ago


New York, New York, United States Lincoln IT Full time
Job Summary

We are seeking an experienced Clerk Page/Telephone Operator to join our team at Lincoln Computer Services. This is an onsite position in NYC, requiring time flexibility and the ability to work every weekend and holiday.

Key Responsibilities

  • Operate the Spok PC workstation to receive, direct, and place internal and external calls to the office
  • Initiate page calls through the paging system to contact medical staff
  • Respond to emergency calls, including medical emergencies, fire emergencies, bomb threats, and active shooter situations
  • Document all emergencies for reporting to the Emergency Preparedness Committee
  • Enter schedules through the computerized Spok system for use by evening, night, and weekend staff
  • Transfer information to the website for use by all hospital medical employees
  • Learn medical terminology for on-call schedules and handle patient calls after hours
  • Enter updated on-call information from the Doctors Answering Service into the Spok System
  • Respond to TTY units and language translators as needed

Requirements

  • High school diploma and a college degree
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Excellent phone and computer skills
  • Detail-oriented
  • Knowledge of Spok Systems is a plus
  • Working experience in a hospital setting is a plus

About Us

Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. We offer a collaborative and growth-oriented work environment, with a passion for technology.



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