Reservations Coordinator

5 days ago


Phoenix, Arizona, United States Arizona Biltmore Full time
About Us

At Arizona Biltmore, we pride ourselves on creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships.

Our Benefits

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. Plus, enjoy unique perks like on-site wellness programs, local discounts, and employee rates on hotel stays.

Our Approach to Employee Development

We're committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you're just starting out or a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success.

Job Summary

We're seeking a highly organized and detail-oriented Reservations Agent to join our team. As a key member of our reservations team, you'll be responsible for efficiently operating in-house reservations, selling guest rooms, and maximizing revenues.

Key Responsibilities
  • Answer reservations telephone calls and e-mails in a friendly manner, using clear English communication.
  • Assist with group blocks, including communicating with internal/external clients, inputting reservations, and distributing resumes.
  • Maintain suite reservation request process and inventory controls for all suites and other room accommodations.
  • Review advance deposit reservations and make corrections as needed.
Requirements
  • At least one year of prior hotel experience.
  • Excellent customer service and communication skills.
  • OnQ experience is preferred.


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