Group Reservations Coordinator

2 weeks ago


Phoenix, Arizona, United States Marriott Full time
Job Summary

We are seeking a highly organized and detail-oriented Group Reservations Coordinator to join our team at The St. Regis Aspen Resort. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities
  • Process reservation requests, changes, and cancellations in a timely and efficient manner
  • Identify guest reservation needs and determine appropriate room type and rate
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests
  • Answer questions about property facilities and services
  • Follow sales techniques to maximize revenue
  • Communicate information regarding designated VIP reservations
  • Input and access data in reservation system
  • Respond to challenges found for accommodating rooming requests
  • Oversee accuracy of room blocks and reservations
Requirements
  • High school diploma or equivalent required
  • At least 1 year of related work experience
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment
  • Knowledge of reservation systems and software
Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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