Operations Coordinator

1 month ago


Yakima, Washington, United States H&R Block Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Administrative Assistant to provide administrative support to our District Operations Coordinator. The successful candidate will be responsible for providing technical support to internal and external customers, resolving issues, and escalating concerns as needed.

Key Responsibilities
  • Provide administrative support to the District Operations Coordinator, including ordering supplies, managing invoices, and preparing payment.
  • Serve as a single point of contact for technical support, utilizing software solutions, knowledge base, and personal knowledge to resolve and track user incidents.
  • Monitor and respond to customer requests, communicate with customers, and deliver solutions to requests with a sense of urgency.
  • Provide technical support to internal and external customers, communicating via phone, email, and chat, and utilizing software solutions and personal knowledge to identify possible resolutions.
  • Document and track customer contacts, using software solutions and computer systems to accurately record and track interactions.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Attend training related to the effective and efficient performance of job duties.
Requirements
  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Demonstrated organization, prioritization, and project coordination skills.
  • Effective oral, written, and interpersonal communication skills.
  • Ability to interact with all levels of associates.
  • Ability to communicate clearly and calmly on the telephone, email, and chat, and use effective customer service techniques.
  • Some experience or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.


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