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Technical Support Specialist

2 months ago

Orlando, Florida, United States Atlantic Full time
Join Atlantic.Net

As a leading provider in Cloud Services, Atlantic.Net has been dedicated to delivering exceptional business hosting solutions since our inception in 1994. Our expertise encompasses Public Cloud, Private Cloud, Managed Services, Colocation, and Dedicated Servers, all supported by our certified data centers and cloud infrastructure across multiple locations.

We are on the lookout for motivated individuals who are committed to providing exemplary technical support and superior customer service. As a Technical Support Specialist, you will play a crucial role in assisting our clients by diagnosing and resolving a variety of technical issues with efficiency and professionalism.

  • Customer Assistance: Address and resolve client inquiries effectively.
  • Technical Troubleshooting: Identify and rectify issues related to our service offerings.
  • Ticket Management: Escalate unresolved problems to appropriate teams.
  • Issue Resolution: Direct concerns to the right channels for resolution.
  • Documentation: Keep accurate records in the Helpdesk system.
  • Device Management: Ensure customer device information is current.
  • Data Center Monitoring: Oversee and maintain data center operations.

Qualifications:

  • Background in IT, customer service, or related disciplines.
  • Strong communication skills.
  • Proficient problem-solving capabilities.
  • Desire to learn and grow professionally.
  • Familiarity with Unix/Linux and Windows Operating Systems.

Preferred Qualifications:

  • Understanding of IT Security practices.
  • Experience in Network/Server management.
  • Knowledge of TCP/IP, VPN, and DNS.
  • Familiarity with virtualization platforms, firewall management, and scripting languages.
  • Experience in database management.

Employee Benefits:

  • Comprehensive Health, Dental, and Vision plans, along with 401K options.
  • Opportunities for professional development and career progression.
  • Training in various technical domains.

Available Shifts:

  • Dayshift, Overnight, Midshift, and Hotswap options.