Client Services Associate
2 weeks ago
We are looking for a motivated and detail-oriented individual to join our team as a Reception Coordinator. This role is ideal for someone who is passionate about providing exceptional client experiences and thrives in a dynamic environment.
Your friendly demeanor and positive outlook will create a welcoming atmosphere for every visitor, ensuring they feel valued and cared for from their first interaction.
As the initial point of contact, you will be instrumental in fostering a warm and inviting environment within our practice. If you have a strong background in client service and enjoy making others feel at ease, we would love to have you on board.
Work Schedule: Tuesday - Saturday; 9am-4pm
Compensation: $22 hourly
Key Responsibilities:
- Deliver Outstanding Client Service: Welcome clients with a friendly attitude, both in-person and over the phone, ensuring they feel comfortable and appreciated from the outset.
- Appointment Management: Utilize scheduling software to efficiently book, modify, and cancel appointments.
- Payment Processing: Handle transactions and maintain accurate financial records.
- Maintain a Clean and Inviting Space: Regularly check and uphold cleanliness standards throughout the facility.
- Facilitate Client Experience: Ensure clients are comfortably seated and promptly inform service providers of their arrival.
- Create Engaging Promotional Content: Develop light promotional materials for online platforms to enhance our digital presence.
- Assist with Administrative Duties: Support various administrative tasks, including communication and record-keeping.
- Adapt and Take Initiative: Be prepared to take on additional responsibilities as necessary to ensure smooth operations.
- Demonstrated excellence in client service.
- Strong interpersonal skills and a welcoming attitude.
- Ability to multitask and prioritize effectively.
- Detail-oriented with a commitment to maintaining an organized environment.
- Experience in creating content for social media.
- Previous experience in a client-facing role is preferred.
- Acuity Scheduler
- Clover
- Healthie
- Gmail
- RingCentral
- ChatGPT
- MacOSX
- Microsoft Office Suite
- Slack
- Zoom
- Social Media Platforms
- Advanced Training: Receive training in client service and leadership to support your professional development.
- Software Proficiency: Comprehensive training on the tools and software we utilize.
- Professional Growth: Opportunities to enhance your skills in client relations and administration.
- Flexible Environment: Enjoy the autonomy of working in a supportive and dynamic team setting.
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