Client Services Associate

2 weeks ago


Atlanta, Georgia, United States Nina Ross Functional Medicine Full time

We are looking for a motivated and detail-oriented individual to join our team as a Reception Coordinator. This role is ideal for someone who is passionate about providing exceptional client experiences and thrives in a dynamic environment.

Your friendly demeanor and positive outlook will create a welcoming atmosphere for every visitor, ensuring they feel valued and cared for from their first interaction.

As the initial point of contact, you will be instrumental in fostering a warm and inviting environment within our practice. If you have a strong background in client service and enjoy making others feel at ease, we would love to have you on board.

Work Schedule: Tuesday - Saturday; 9am-4pm

Compensation: $22 hourly

Key Responsibilities:

  • Deliver Outstanding Client Service: Welcome clients with a friendly attitude, both in-person and over the phone, ensuring they feel comfortable and appreciated from the outset.
  • Appointment Management: Utilize scheduling software to efficiently book, modify, and cancel appointments.
  • Payment Processing: Handle transactions and maintain accurate financial records.
  • Maintain a Clean and Inviting Space: Regularly check and uphold cleanliness standards throughout the facility.
  • Facilitate Client Experience: Ensure clients are comfortably seated and promptly inform service providers of their arrival.
  • Create Engaging Promotional Content: Develop light promotional materials for online platforms to enhance our digital presence.
  • Assist with Administrative Duties: Support various administrative tasks, including communication and record-keeping.
  • Adapt and Take Initiative: Be prepared to take on additional responsibilities as necessary to ensure smooth operations.
Qualifications:
  • Demonstrated excellence in client service.
  • Strong interpersonal skills and a welcoming attitude.
  • Ability to multitask and prioritize effectively.
  • Detail-oriented with a commitment to maintaining an organized environment.
  • Experience in creating content for social media.
  • Previous experience in a client-facing role is preferred.
Tools and Software You'll Use:
  • Acuity Scheduler
  • Clover
  • Healthie
  • Gmail
  • RingCentral
  • ChatGPT
  • MacOSX
  • Microsoft Office Suite
  • Slack
  • Zoom
  • Social Media Platforms
Benefits:
  • Advanced Training: Receive training in client service and leadership to support your professional development.
  • Software Proficiency: Comprehensive training on the tools and software we utilize.
  • Professional Growth: Opportunities to enhance your skills in client relations and administration.
  • Flexible Environment: Enjoy the autonomy of working in a supportive and dynamic team setting.


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