Customer Service Representative

1 month ago


Leesburg, Virginia, United States Commonwealth of Virginia Full time

Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at the Marion duPont Scott Equine Medical Center. As a key member of our client and patient care team, you will be responsible for providing exceptional client interactions, ensuring a positive experience for our clients, and supporting the overall mission of the center.

Key Responsibilities

  • Coordinate client interactions through phone, in-person, and electronic communications
  • Provide compassionate support during emergency situations
  • Accurately and efficiently process patient intake and discharge
  • Schedule appointments and communicate financial policies in a sensitive manner
  • Process financial transactions with integrity

Requirements

  • Previous customer service experience
  • Ability to manage concurrent tasks efficiently and accurately in a demanding environment
  • Previous experience with client financial accounts

Preferred Qualifications

  • Customer service representative experience in a veterinary or human medicine practice
  • Experience using a human or veterinary practice management information system
  • Experience scheduling in a multiple-clinician practice
  • Familiarity with equine anatomy and veterinary terminology
  • Comfortable with equine patient handling
  • Current or previously licensed/certified/registered veterinary technician

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity.



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