Customer Service Representative
1 month ago
Job Summary
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at the Marion duPont Scott Equine Medical Center. As a key member of our client and patient care team, you will be responsible for providing exceptional client interactions, ensuring a positive experience for our clients, and supporting the overall mission of the center.
Key Responsibilities
- Coordinate client interactions through phone, in-person, and electronic communications
- Provide compassionate support during emergency situations
- Accurately and efficiently process patient intake and discharge
- Schedule appointments and communicate financial policies in a sensitive manner
- Process financial transactions with integrity
Requirements
- Previous customer service experience
- Ability to manage concurrent tasks efficiently and accurately in a demanding environment
- Previous experience with client financial accounts
Preferred Qualifications
- Customer service representative experience in a veterinary or human medicine practice
- Experience using a human or veterinary practice management information system
- Experience scheduling in a multiple-clinician practice
- Familiarity with equine anatomy and veterinary terminology
- Comfortable with equine patient handling
- Current or previously licensed/certified/registered veterinary technician
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity.
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