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Veterinary Client Care Specialist
2 months ago
We are seeking a compassionate and skilled Client Care Representative to join our team at Bush Veterinary Neurology Service in Leesburg, VA. As a key member of our team, you will play a vital role in providing exceptional client care and administrative support.
Responsibilities- Provide warm and welcoming client experiences through check-in procedures, phone calls, and email communication.
- Schedule patient appointments and maintain accurate records using practice management software.
- Assist with administrative tasks such as filing, data entry, and faxing.
- Ensure accurate discharge information and charges for clients.
- Perform end-of-day processes and maintain a clean and organized workspace.
- 1+ year of experience as a veterinary receptionist.
- Proficiency in EzyVet or SmartFlow software.
- Excellent phone, in-person, and email etiquette.
- Ability to handle stressful situations with calm and supportive demeanor.
- Strong verbal and written communication skills.
- Proven customer service skills and positive team player attitude.
- Experience with Microsoft programs and ability to quickly learn company software systems.
- High School Diploma or higher education.
- Competitive hourly rate ($19-$22/hour) based on experience and skill set.
- Medical, dental, and vision benefit plans.
- Extensive Employee Assistant Program and Mental Health Benefits.
- 401(k) with company match.
- Paid Time Off and six paid holidays off.
- Annual allowance for scrubs and other BVNS apparel.
- Other voluntary benefit plans available, including Life, STD, LTD, Aflac, Pet Insurance, Legal, etc.
- Employee discounts on neuro-related services, medications, and lab work.
Bush Veterinary Neurology has four locations across two states, operated by board-certified neurologists providing same-day life-saving neurosurgery and long-term medical management. Our hospitals feature state-of-the-art equipment for advanced diagnostic testing, including cerebrospinal fluid collection/analysis, computed tomography, electroencephalography, MRI, and more. Our neurologists perform spinal and brain surgeries, such as intervertebral disc surgery, brain tumor removal, foramen magnum decompression, ventricular shunt replacement, and more. Veterinary technicians play a vital role in our hospital, handling patient care, client support, diagnostic imaging, and assisting doctors in surgery. You will utilize your skills and continue to develop your knowledge for years to come.
