Customer Service Representative

2 months ago


Leesburg, Virginia, United States Commonwealth of Virginia Full time

Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at the Marion duPont Scott Equine Medical Center. As a key member of our client and patient care team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities

  • Coordinate client interactions through phone, in-person, and electronic communications
  • Provide compassionate support during emergency situations
  • Accurately and efficiently process patient intake and discharge
  • Schedule appointments and communicate financial policies in a sensitive manner
  • Process financial transactions with integrity

Requirements

  • Previous customer service experience
  • Ability to manage concurrent tasks efficiently and accurately in a demanding environment
  • Previous experience with client financial accounts

Preferred Qualifications

  • Customer service representative experience working in a veterinary or human medicine practice
  • Experience using a human or veterinary practice management information system
  • Experience scheduling in a multiple-clinician practice
  • Familiarity with equine anatomy and veterinary terminology
  • Comfortable with equine patient handling
  • Current or previously licensed/certified/registered veterinary technician

About Virginia Tech

Virginia Tech is a comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world. We are dedicated to knowledge, discovery, and creativity, and we offer a diverse range of academic programs and research opportunities.

Equal Employment Opportunity

Virginia Tech is an equal employment opportunity employer and does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status.



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