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Customer Service Representative

1 month ago

Springdale, Arkansas, United States CSL Plasma Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at CSL Plasma. As a Customer Service Representative, you will be responsible for ensuring the smooth operation of our plasma collection process, providing exceptional customer service to donors, and maintaining a clean and efficient work environment.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process.
  • Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
  • Disconnect the donor when the process is complete.
  • Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notify appropriate staff.
  • Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Alert Group Leader or Supervisor of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Must be able to perform basic math calculations.
Working Conditions
  • Ability to understand, remember, and apply oral and/or written instructions.
  • Ability to understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasionally perform tasks while standing and walking up to 100% of time.
  • Reach, bend, kneel, and have a high level of manual dexterity.
  • Occasionally be required to lift and carry up to 25 pounds.
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.