Customer Service Representative
3 weeks ago
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our U-Haul team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
* Assist customers with U-Haul products and services, providing personalized support and guidance
* Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency
* Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation
* Clean and inspect equipment on the lot, maintaining high standards of quality and safety
* Answer questions and educate customers about products and services, promoting U-Haul's exceptional service
* Prepare rental invoices and accept equipment returned from rental, ensuring seamless transactions
Requirements:
* Valid driver's license and ability to maintain a good driving record
* High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Offers:
* Career stability
* Opportunities for advancement
* Mindset App Reimbursement
* Gym Reimbursement Program
* Health insurance & Prescription plans, if eligible
* Paid holidays, vacation, and sick days, if eligible
* Life insurance
* MetLaw Legal program
* MetLife auto and home insurance
* Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
* 401(k) Savings Plan
* Employee Stock Ownership Plan (ESOP)
* 24-hour physician available for kids
* Dental & Vision Plans
* Business travel insurance
* You Matter EAP
* LifeLock Identity Theft Protection
* Critical Illness/Group Accident Insurance
* Dave Ramsey's SmartDollar Program
Why Join U-Haul?
At U-Haul, we're committed to creating a culture of health and wellness. We offer a range of benefits and programs to support our team members' physical and mental well-being. Join our team and be part of a dynamic and supportive work environment.
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